Gojek will be introducing a $0.70 surcharge on trips booked through its platform, which the company says will fund improvements to its service.
Gojek to introduce $0.70 surcharge and additional drop-off point option Gojek will also introduce an option for an additional drop-off point in bookings and a scheme to retrain drivers who fall short of service standards. PHOTO: ST FILE

Ride-hailing operator Gojek will be introducing a $0.70 surcharge on trips booked through its platform, which the company says will fund improvements to its service.

It will also be introducing an option for an additional drop-off point in bookings and a programme to retrain drivers who fall short of service standards. The surcharge, which is termed by Gojek as a platform fee, will kick in from next week. It will automatically be added to the fare displayed on the Gojek app.

"The amount collected from this will go directly towards initiatives designed to improve the experience for customers and driver-partners, so that they can have even more reliable, safe and enjoyable rides," said Gojek on 2 March 2020.

It did not elaborate on what improvements the fee will fund, but said more details will be announced in the next few months.

The implementation date for the additional drop-off point option has yet to be announced. It will match a similar option offered by Grab.

Currently, Gojek does not support multiple-trip bookings, but allow riders to edit their location once after pick-up. The app would then recalculate the fare at that point. The planned update would allow riders to key in two drop-off points at the point of booking.

Gojek said this would give commuters greater convenience and also help drivers by letting them know about the additional stops in advance.

"It will also improve earning opportunities for drivers, as multi-destination trips come with higher fares," said Gojek.

On the driver assessment and training programme, Gojek said it would encourage a safer and more pleasant ride-hailing experience. For example, those who receive multiple poor ratings from riders might be required to undergo training to improve their customer service.

Gojek Singapore General Manager Lien Choong Luen said, "The year 2020 will be a significant one for Gojek Singapore as we double down on the reliability and quality of our ride-hailing service, cementing our long-term commitment to Singapore."